At Doberman Planet, we strive to exceed our customers’ expectations with every product and service we offer. The goal of Doberman Planet is to provide owners everywhere with the products and support they need to be successful in integrating a Doberman into their lives and their families.
However, if you find that you aren’t completely satisfied with one of our products or services, here are our refund policies for each one.
Private Coaching Refund Policy
For the sake of this section, “private coaching”, “consulting”, and “coaching” will refer to the same service offered at our Doberman Pinscher Coaching and Consulting Page.
Private coaching consultations are offered under the understanding that you’re paying for a consultation with someone who has been deemed to be well versed in Doberman knowledge by us. The advice you receive should be treated as a second opinion and not as expert advice.
Purchasing a consultation is a way you can receive private one-on-one time with someone who has a different set of knowledge and experience than you may have, in order to get their insight, opinions, and personalized feedback.
There are many variables that contribute to the success of the methods, techniques, or approaches suggested by your coach during a coaching call that are beyond the control of Doberman Planet and your coach. Some examples include the owner’s effort, consistency, hard work, adaptation, resourcefulness, determination to make suggested techniques successful, unforeseen behavior by the dog, genetics, health issues, and other variables.
PLEASE NOTE: Coaching calls must be completed within 30 days of purchase.
Due to the many variables contributing to success or failure that are outside of our control, refunds are generally not provided on our private coaching calls.
There are a few exceptions, however which are listed below.
You’re Entitled to a Full Refund When:
- You provide at least 24-hour advanced notice that you no longer require the coaching call.
- We need to cancel your coaching call completely for any reason after it has been scheduled and before it has started.
- We need to reschedule your coaching call for any reason after it has been scheduled and we provide you with less than 24-hours notice.
- Your coach does not show up on the call within 10 minutes of the scheduled start time AND the full-length of the coaching call cannot be completed as a direct result of your coach’s late arrival.
- We determine that there are no questions or issues you have which our coach is able to assist with as determined from your initial coaching call survey form and/or follow-up e-mails with Doberman Planet staff.
- We are unable to provide you with the coaching call service due to scheduling issues of either party, within 30 days of purchase.
- You fail to complete the pre-call questionnaire form within 14-days of it being sent.
- You fail to answer critical communications (typically e-mails) regarding necessary information or steps to take prior to our call unless this failure occurs within 24-hours of our scheduled coaching call.
- We are unable to provide you with the coaching call service for any other reason before the coaching call has been scheduled.
Please note that we do not provide partial refunds.
You Can Reschedule Your Coaching Call When:
- You provide at least 24-hour advanced notice that you wish to reschedule your coaching call.
- Your coach is unable to make your scheduled date and time of your previously scheduled call.
- We are unable to connect via Skype for our coaching call due to technical difficulties.
Please note that your coaching call can be rescheduled a maximum of two times as a result of unforeseen circumstances on your end. Afterwhich your coaching call fee will be forfeited.
No Refunds or Rescheduling Will Be Permitted When:
- You are not reachable within 10 minutes of the start of your coaching call and after reasonable attempts have been made to get in contact with you.
- You reject or refuse to accept our incoming video calls.
- You provided incomplete or inaccurate contact information necessary for us to complete your call (such as your Skype name, or your Skype E-mail address).
- You need to conclude your call early after it has begun for any reason.
- Your coach needs to conclude the call early due to your circumstances or behavior. Examples include rude or vulgar behavior, your early departure from the call for ANY REASON, or any other circumstances that make a productive teaching session difficult or impossible.
Please recognize that more goes into a coaching call than just the call itself, including significant time spent preparing by the coach prior to the call. However, we do our best to work with our customers to come to fair resolutions for disputes as appropriate.
We reserve the right to refuse service to anyone. Although we generally do not make exceptions to the above policies, we reserve the right to on a case by case basis when appropriate. If you have any further questions about our refund policy or coaching calls in general, please e-mail firstname.lastname@example.org.
By purchasing a coaching call through Doberman Planet, you agree to our refund policy and our terms and conditions.